30 Day Promise

The Promise

At Fitstuff, we understand how important it is to have the right shoes on your feet. We think our 30-day Comfort Guarantee is one of the best things we can offer you as an independent running shop. It means that if we have fitted your shoes and they’re not comfortable, you don’t have to sit there looking at them in their box. In fact, you can run in your shoes for up to 30 days, and if you’re not 100% happy with them, we’ll exchange them for a new pair.

Terms and Conditions:

  • Applies to non-sale shoe purchases only.
  • Applies only to shoes fitted by our staff using video gait analysis.
  • Exchange available only, not refunds.
  • Only one exchange per customer.
  • A refund will not be given for the price difference on a pair of cheaper shoes.
  • You will be required to pay the difference if exchanging for a more expensive pair.
  • This is over and above your statutory rights, which are not affected.